“Our team completed the Strategy and  KPI Masterclasses with Graham. He provides great practical advice and lots of case studies to help bring the information to life.

I highly recommend these masterclasses to anyone in business.

Even if you believe you have a clear strategy and the right metrics…..there are priceless gems in this course”.

Paula Hann – Managing Director, Metagenics 

Dates and Times

The 5 one-hour modules are simulateneously available globally.

Australia

Dates: April 20 (Tues), 21 (Wed), 22 (Thurs); 27 (Tues), 28 (Wed)

Time: 9.00 am, Sydney time

U.S. & Canada

Dates: April 19 (Mon), 20 (Tues), 21 (Wed); 26 (Mon), 27 (Tues)

Time: Varies by location, e.g. 9.00am Sydney time (on Tuesday) is 5.00 pm New York time (on Monday) & 2.00 pm LA time (on Monday).

U.K.

Dates: April 19 (Mon), 20 (Tues), 21 (Wed); 26 (Mon), 27 (Tues)

Time: Varies by location, e.g. 9.00am Sydney time (on Tuesday) is 10.00 pm London time (on Monday).

Online Format

Key Take Outs

You’ll receive a series of tips, suggestions, ideas and methods. Graham Kenny lays out what he’s learned about strategy over the years from his experience as a manager, director, consultant and academic.

You’ll leave knowing you’ve heard the right stuff from a thought leader, subject expert and Australia’s only regular author in the Harvard Business Review. In particular you’ll receive:

• A clear understanding of what “performance” measurement is and isn’t
• A simple way to identify effective measures of performance
• A method to identify KPIs to produce a scorecard.

Dr Kenny has developed a system, called the Strategic Factor System, which puts these concepts in their proper place and releases you to think strategically and create true measures of your performance.

Target Audience

All managers interested in measuring the performance of their organisation, department or section by developing:

• better thinking around performance measurement;
• a clearer view about what KPIs can achieve;
• how to develop a scorecard simply and effectively.

The practical and proven methods can be applied to any group, organisation or sector. Businesses, government enterprises and agencies as well as not-for-profit organisations will benefit from these practical and proven methods.

Masterclass Modules

MODULE 1. KPI FOUNDATION

For most organisations and business units developing KPIs is a haphazard affair. It’s often the result of a brainstorming session in which the person who talks the loudest or is most senior gets his or her way. This is not the best route to an effective scorecard of KPIs. You need a framework and a method that are theoretically sound and practically simple. The questions addressed in this module include:

• Are you confusing activity measurement with performance measurement?
• Are you clear about what “KPI” means?
• Do your KPIs align with your corporate strategy?
• How can I test my scorecard?

MODULE 2. PERFORMANCE ENVIRONMENT 

Many organisations approach performance measurement inside-out. Senior management’s perspective is naturally looking out from the organisation or business unit. The result is that the developed measures tend be operational rather than strategic. A more effective starting point is to look back at the organisation or business unit – outside-in. The questions addressed in this module include:

• How do you achieve ownership of KPIs?
• How do you develop measures outside-in?
• Do you see performance measurement as a two-way street?
• Are there principles to follow in developing KPIs?

MODULE 3. DEVELOPING PERFORMANCE MEASURES 

Where do you start in developing performance measures? Well, here’s something that makes it simple. There are only three ways to measure results in business. Working from this understanding allows management teams to develop a large number of measures which they can put together as a matrix before narrowing down on a scorecard. The questions addressed in this module include:

• How do you measure results in business?
• Are you missing important KPIs in your organisation?
• What is a measures matrix versus a scorecard?
• What’s better – objective or subjective measures?

MODULE 4. SCORECARD DESIGN

Your scorecard contains the shortlist of KPIs against which you’ll track the success of your organisation or business unit. But how to choose them? What should be their focus? The questions addressed in this module include:

• Where to find leading indicators?
• How does a framework determine the final scorecard?
• How do you select measures to become KPIs in scorecard?
• What’s the difference between a Balanced Scorecard and Focused Scorecard?

MODULE 5. KPI MAPPING AND SCORECARD USE

The relationship between KPIs in a scorecard is not demonstrated by a simple table. There’s a cause and effect between results for employees and results for customers, for example. Mapping these outcomes and understanding these relationships is important in target seetting, establishing measurement intervals and resource alloocation. The questions addressed in this module include:

• Why map your KPIs?
• How to map your KPIs?
• Why are measurement intervals important?
• How to use your scorecard?

Masterclass Approach

Dr Kenny will lead you with an emphasis on what works and what doesn’t work.

This fresh look at performance measurement will open your eyes to a simple way to develop a scorecard that will focus performance in your organisation, department or section.

You’ll be shown how to design KPIs and put them together as a scorecard that will focus your staff’s energy on boosting performance.

Delegates Comments about Graham

“Graham has a thorough knowledge and is able to teach his theories with clarity and by good use of case studies and examples. I wish I had done this years ago”. Ben Connell, CEO Kimbriki Environmental Enterprises

“Excellent – one of the best seminars I have attended.” Damian Byers, Director of People, Learning & Culture, Uniting Care Ageing

“Love it. Well set out. Easy concepts which are very practical and simple to apply.” Jen Thompson Advisor of Strategic Planning & Metrics Department of Main Roads, Qld

“Lots of information. A colourful presentation and delivery. Graham has the ability to relate his remarks to situations we face in our roles.” Nina Slade, General Manager, MadeCo Australia

“Very informative. Will certainly assist me in the future – I can see the manual being referred to.” Sheree Cooper, Manager Financial Planning, Ergon Energy

“Gained a lot. Will be able to implement the key learnings within our organisation.” Kate Banozic, Executive General Manager, Business & Advisory Services, Cricket Australia

“Practical, and the content makes perfect sense in a real environment.” Judy Jaeger, Director of Future City, Newcastle City Council

“I wish I had attended the seminar earlier. It provided a systematic approach that can be assimilated in many areas – a clear process to work through.” Janine Loader, Chief Nursing Officer, St Vincent’s Private Hospital